Last Updated: 02 December 2025
Personal Information: name, phone number, email address, location (to find nearby tow trucks), and vehicle details if you provide them. Usage Information: app interaction events, device info (model, OS), IP address, crash logs, and performance data. Location Data: we use real-time location to show nearby drivers and dispatch help. Location is used only while the app is active or when you grant background permission.
Provide and operate the emergency car recovery service. Connect you with verified tow truck drivers to fulfill requests. Improve the app, analyze usage, send service-related communications, and prevent fraud.
With tow truck drivers: we share your name, location, vehicle details (if provided), and contact info to complete recovery requests. With service providers: analytics, crash reporting, cloud hosting — all contractually required to protect your data. For legal reasons: when required by law or to protect our rights and users.
We use industry-standard measures such as HTTPS, encrypted storage where appropriate, and secure servers. Access to data is limited to authorized personnel. No method of transmission or storage is 100% secure — we continuously improve security measures.
Access, correct, or request deletion of your personal data where applicable. Withdraw consent for location access or disable notifications. Request a copy of your stored information by contacting support.
We retain personal data only as long as necessary to provide services, comply with legal obligations, and resolve disputes.
The app is not intended for children under 13. We do not knowingly collect personal data from children under 13. If you believe a child provided us data, contact support.
The app may include links to external websites. We are not responsible for the privacy practices of those sites.
We may update this policy periodically. We will post the updated policy with a revised last updated date inside the app and on this page.
For questions or requests regarding your data, email: support@recovery-app.com. Address: United Arab Emirates.